Alfardan Group subsidiaries to raise the standards in customer care and after-sales service in the country
Doha, Qatar – Alfardan Group has recently inaugurated a new Service Complex consisting of a Service Centre and a Used Cars and Motorcycles showroom for Auto Future Tech and Alfardan Motorcycles in the city of Al Khor. The new service centre and showroom are strategically located at the entrance of Al Khor city to help cater to customers from both Doha and Al Khor cities, with state-of-the-art facilities and an experienced and competent personnel who will address the different and unique needs of the customers. The Service Complex reflect the Group’s tireless efforts to create new benchmarks of excellence in customer care and after-sales service in line with the Group’s growth strategy.
The contemporary Complex for Auto Future Tech and Alfardan Motorcycles, which are distinct in their specializations, is set to be among the biggest After-Sales Service and Spare Parts Centres in Qatar and with the showroom, displaying an outstanding range of used cars and motorcycles, it constitutes the first Triple-S facility in the city. The centres will also be equipped with a modern entertainment zone, an addition particularly rewarding to the customers that are there for extended periods of time.
Omar Alfardan, President and CEO of Alfardan Group said, “The success of Alfardan Group is founded on its commitment to provide our clients with unparalleled customer service. We are always trying to push the boundaries and explore innovative ways that can better serve the community according to the best practices and the highest standards.”
Alfardan added: “We are confident that the new service complex will provide the highest level of service excellence for our valued clients. We have always developed our strategies in line with the vision of H.H Sheikh Tamim Bin Hamad Bin Khalifa Al Thani, Emir of Qatar and the Qatar National Vision 2030, which aims to establish the country as one of the premier business hubs within the region.
As such, we remain steadfast in our efforts to enhance the local automotive sector and help bring it to unprecedented heights. Looking forward, Alfardan Group will continue to sustain its leadership in the industry by consistently providing exceptional and unmatched services to its valued clients. The Auto Future Tech and Alfardan Motorcycle Service complex reflects our long-term growth strategy to lead in quality and luxury service.”
The Auto Future Tech Service Centre, will focus on Sales, Service and Spare Parts for all vehicle brands in Qatar. It will house Continental’s full range of tires, which was developed according to the highest standards to adapt to various road conditions. It will also have Castrol’s latest generation of automotive lubricants, as well as a full range of professional auto services provided by a skilled and competent staff.
The new Alfardan Motorcycles Service Centre will also feature a triple “S” -Sales, Service, and Spare Parts facility-, with a large working space equipped with the latest technology, a team of highly experienced technicians, qualified in working with specialized brands such as Ducati, KTM, Triumph, BMW Motorrad, Piaggio, Vespa, Aprilia, Gilera, Moto Guzzi, Arctic Cat and Sand X and individual pit boxes available for each of these brands. First-time customers will also be offered a Dyno machine to ensure the precise measures and statistics of bike power.
In a similar fashion, the used cars and motorbikes state-of-the-art showroom, comprising a luxurious reception area and customer lounge, was designed according to the highest standards of quality and is managed by a committed and knowledgeable team of sales consultants.
The complex has a strategic and easily accessible location to ensure convenience for customers. This plays an important role in the Group’s continued efforts to provide unparalleled services to its loyal clientele. As part of Alfardan’s active expansion plans, these service centres reflect the Group’s commitment to always serve the best interests of the community.